FAQs – Help & How To

D&R Photo - help & how to information, tips, advice & answers to commonly asked questions

We are developing an entirely new set of tutorial videos for our new ordering website www.simplphotos.com

Please check out the new FAQs on the new website for any information related to ordering photographic prints, canvases and SIMPL photo books.

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  The new site is still being tweaked daily so we thank you in advance for your patience!


Professional Photographers (5)

What are your prices?

Please note: This site is geared towards our retail & consumer level customers.  If you are a professional photographer, please register on our lifethreads albums website to obtain professional printing and flush mount album prices. Passport & ID Photos: $8.95 + tax for a set of 2 printed photographs OR … Continue reading

Do you serve professional photographers?

Yes we do!   D&R Photo has been bringing top-notch printing and service to the metro Vancouver photographic community for over 30 years.  Our smaller location allows us to keep the essentials at the forefront: providing the best quality prints, with the best turnaround times and service possible.  Our pro … Continue reading

I am a pro photographer and I’d like to order some prints / album / canvas…

Awesome, we’d love to have you aboard.  We have moved all our professional resources to our lifethreads albums page. Check out our the products area and subpages at www.photoalbumsinvancouver.com for more information on all our products. Our lifethreads:Creator software allows you to format and send ALL your professional photographic print & … Continue reading

Do you print headshots?

Yes we do print head shots.  Our printing services are professional, fast and cost effective. Other services we are able to provide headshot customers: Formatting file with a border and name Retouching images Storage of files for convenient ordering We do not take head shot photos ourselves, we are a … Continue reading

What are your prices?

Fair question.  We have kept our price list all digital rather than printing brochures to save a tree or two.  We operate on a volume based printing scheme. Simply stated – print more, save more. Retail/General Consumer Prices – available in full detail at http://photoprinter.lifepics.com/Pricing.   Professional Photographers – to have … Continue reading

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Photo Books (3)

What are your prices?

Please note: This site is geared towards our retail & consumer level customers.  If you are a professional photographer, please register on our lifethreads albums website to obtain professional printing and flush mount album prices. Passport & ID Photos: $8.95 + tax for a set of 2 printed photographs OR … Continue reading

How do I order photos?

All our ordering is moving to our new online ordering websites: http://www.simplphotos.com (has a bit more information & links)  http://orders.simplphotos.com (directly to ordering platform/shopping cart) You design & order all products yourself through these new websites.  Need more info? Prices?  Check out www.simplphotos.com for more. Please note: Until June 30, … Continue reading

Do you make wedding albums?

Absolutely!  Our SIMPL Photo books make the perfect do it yourself project for a high quality photo book.   For more information, visit our brand new SIMPLphotos website. For professional photographers, our professional flush mount albums Lifethreads Albums are designed for you.  Please visit www.lifethreadsalbums.com for more details.

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General Information (15)

My prints had a weird crop when I got them?

From time to time, we do get a call about someones prints being cropped “weird” or having borders they didn’t want.  There are two main categories for these issues: Aspect Ratio Issues Cropping Choice/Instructions When Ordering Aspect Ratios Aspect ratio refers to the difference or relationship between the length and … Continue reading

What are your prices?

Please note: This site is geared towards our retail & consumer level customers.  If you are a professional photographer, please register on our lifethreads albums website to obtain professional printing and flush mount album prices. Passport & ID Photos: $8.95 + tax for a set of 2 printed photographs OR … Continue reading

How can I order?

There are 3 ways to place an order: Come in to the lab location at 6530 Fraser Street in Vancouver, BC (visit our Contact Us page for a map) Bring your files for printing on a USB flash/thumb drive, CD, DVD or memory card Use our touch screen print computer … Continue reading

Do I need an account to order online?

  Yes. You need to set up a shopping account on our new SIMPL Photos. Site.  You can do that here.  Just click on LOGIN in the top right to get started.    

Can I edit my photos with your site?

Our ordering platform has basic photo editing (i.e. cropping, change to black & white) in the design portion of the software – you use this when you order any poster, canvas or SIMPL photo book product.   Other Options We also recommend a great web-based photo editor with tons of … Continue reading

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Tech Questions (6)

My prints had a weird crop when I got them?

From time to time, we do get a call about someones prints being cropped “weird” or having borders they didn’t want.  There are two main categories for these issues: Aspect Ratio Issues Cropping Choice/Instructions When Ordering Aspect Ratios Aspect ratio refers to the difference or relationship between the length and … Continue reading

How can I order?

There are 3 ways to place an order: Come in to the lab location at 6530 Fraser Street in Vancouver, BC (visit our Contact Us page for a map) Bring your files for printing on a USB flash/thumb drive, CD, DVD or memory card Use our touch screen print computer … Continue reading

Can I edit my photos with your site?

Our ordering platform has basic photo editing (i.e. cropping, change to black & white) in the design portion of the software – you use this when you order any poster, canvas or SIMPL photo book product.   Other Options We also recommend a great web-based photo editor with tons of … Continue reading

How do I use your online ordering platform?

We do get this question from time to time.  As we do not administer the actual web-based software that powers the platform, it is very difficult for us to provide direct help to you.  However, the company that powers the site – Lifepics – has dedicated help at this link: http://photoprinter.lifepics.com/Help/. … Continue reading

Can I email you a picture?

As a general rule, we do not process orders via email.  The reasons are as follows: Email programs tend to compress files = POOR PRINT QUALITY.  Email was never really meant to transfer print quality image files, it was meant to communicate words.  As such, most email programs will by … Continue reading

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Passport Photos (4)

Can I email you a photo for my passport?

No.  The Canadian government requires that your photo for passport be printed from an original file taken by a professional photographer.  See here for Canadian government regulations for passport photos – http://passport.gc.ca/info/photos.aspx?lang=eng.

How much are passport pictures?

We charge $8.95 plus tax for a set of 2 passport pictures.  This is our minimum charge for ID photos of any size. We are able to print as many ID photos as you like, prices are as follows (all plus tax): set of 2 – $8.95 set of 3 … Continue reading

Do you take children’s passport photos?

Yes we do. We take photos for infants all the way up!  Cost is the same as adults – $8.95 plus tax for a set of 2 prints.  With kids, there are a few extra things to consider, check out our child & youth passport page for more information.

What are your prices?

Please note: This site is geared towards our retail & consumer level customers.  If you are a professional photographer, please register on our lifethreads albums website to obtain professional printing and flush mount album prices. Passport & ID Photos: $8.95 + tax for a set of 2 printed photographs OR … Continue reading

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Ordering (1)

How do I order photos?

All our ordering is moving to our new online ordering websites: http://www.simplphotos.com (has a bit more information & links)  http://orders.simplphotos.com (directly to ordering platform/shopping cart) You design & order all products yourself through these new websites.  Need more info? Prices?  Check out www.simplphotos.com for more. Please note: Until June 30, … Continue reading

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