FAQs – Help & How To

D&R Photo - help & how to information, tips, advice & answers to commonly asked questions

We are developing an entirely new set of tutorial videos for our new ordering website www.simplphotos.com

Please check out the new FAQs on the new website for any information related to ordering photographic prints, canvases and SIMPL photo books.

Visit SIMPL Photos Website FAQs

  The new site is still being tweaked daily so we thank you in advance for your patience!

Tech Questions

My prints had a weird crop when I got them?

From time to time, we do get a call about someones prints being cropped “weird” or having borders they didn’t want.  There are two main categories for these issues:

  1. Aspect Ratio Issues
  2. Cropping Choice/Instructions When Ordering

Aspect Ratios

Aspect ratio refers to the difference or relationship between the length and the width of your image.  You will commonly hear this expressed in terms of 3:2, or 4:3 or 16:9 in the case of a widescreen TV.  Printing photos is no different.  If the size of the image you have is different than the size of the print you want, one of three things can happen:

  1. You image will be cropped or cut off.  This results in a print that fills the frame, but may have information you would like printed cut off.
  2. All of your image will be squeezed to fit in without leaving borders. – we call this skewing.  It results in some weird looking warped photos and is not recommended.  This will never be done unless you specifically request it.
  3. You image will be fit in by shrinking it while maintaining the aspect ratio.  The longest side of your photo will determine how much shrinking must be done.  IN this method, there is no warping of your image, but you will see white edges on two sides of your print.

Cropping Choice

After choosing your photos, if any of your images do not meet the aspect ratio requirements as described above, you will be shown the following screen:

cropping options screen

  1. You chose “Quick Crop” when ordering prints online, and we cropped them for you here.  This usually means we have to guess what part of a photo is important to you.  By default, we will fill the frame and keep heads.
    • The main exception to this would be with square framed photos.  We shrink these in to keep all of them as cropping them results in significant loss and usually ruins the image.  In this case, you would see white edges on the sides / top & bottom of the print.
  2. You chose the “No Crop”.  This will keep all of your image and (if your image is formatted in a different ratio than the print) will result in white borders on the areas where the image is shrunk in.
  3. Your best option if you care about cropping is to manually crop the images  – middle option.  If you are bothered by the speed of doing this in the browser, we recommend cropping your images in your image management/processing software prior to uploading them for ordering.

Hope this helps sort things out – happy printing!

How can I order?

There are 3 ways to place an order:

  1. Come in to the lab location at 6530 Fraser Street in Vancouver, BC (visit our Contact Us page for a map)
    • Bring your files for printing on a USB flash/thumb drive, CD, DVD or memory card
    • Use our touch screen print computer to order your prints or leave your device with us and we’ll print it up (please note that we do not pick and choose from a device for printing, so please put all selected images into a separate printing folder)
  2. Order from our website – click here
    • No waiting around for your order, just come in for your pick-up when you receive the order ready email
    • Pay online or in-store when you pick up your order
  3. Order from your iPhone, iPad or Android device – see our mobile printing page for details

Can I edit my photos with your site?

Our ordering platform has basic photo editing (i.e. cropping, change to black & white) in the design portion of the software – you use this when you order any poster, canvas or SIMPL photo book product.


Other Options

We also recommend a great web-based photo editor with tons of capability Pixlr.  It is browser based (nothing to install on your computer) and also has apps for iOS and android smartphones/tablets.  You would edit the photos first on your computer, save your edits and then upload and order.  Check it out at http://pixlr.com/


How do I use your online ordering platform?

We do get this question from time to time.  As we do not administer the actual web-based software that powers the platform, it is very difficult for us to provide direct help to you.  However, the company that powers the site – Lifepics – has dedicated help at this link: http://photoprinter.lifepics.com/Help/.

Before trying this help link, we do suggest checking the following:

  • Ensure your browser software is up to date – out of date software is one of the most common reasons things don’t work
  • Also make sure your operating system is up to date.  This makes sure all necessary security features are working properly.
  • Sometimes cached (stored) information in your browser is bad and prevents things from working correctly – just reset your browser or clear your cache
  • Sometimes simply closing the browser down and restarting it can work.
  • Sometimes an alternate browser software works better when one won’t work – as reference in store we use Chrome on both our PC and our Mac computers and it works fine.  Internet Explorer, Firefox & Safari also work well.

We’ve also created a new youtube channel for D&R Photo that we will be posting tutorial videos on.  Here’s the Printing Online video to help you get started:



Can I email you a picture?

As a general rule, we do not process orders via email.  The reasons are as follows:

  1. Email programs tend to compress files = POOR PRINT QUALITY.  Email was never really meant to transfer print quality image files, it was meant to communicate words.  As such, most email programs will by default, shrink or compress your attached image files to make them easier to send in one quick email.  This is fine for on screen viewing but horrible for printing.
  2. It is possible to send non-printable file formats thru email. These formats include PDFs, word documents, and PNG files to name a few.  None of these file formats are compatible with a photographic printer, all must be converted in order to allow for printing. This can involve unexpected file conversion charges on your bill or an order that is not printed.
  3. Email is UNRELIABLE. In a busy environment such as ours, emails are easy to miss, easily filtered into junk mail or just not received due to typos.
  4. Email is TEDIOUS on our end.  This involves more time to process an order and is why all email orders are subject to a $5 surcharge in addition to regular printing/processing charges.

To simplify things, just use our web-based ordering platform at www.photoprinter.lifepics.com.  It takes care of all the issues mentioned above, gives you way more options with your orders (sizes and products) and allows you the convenience of receiving a simple email telling you when your prints are ready for pick-up.

More questions?  As always, please drop us a line through our contact form.

Can I print pictures from my iphone / smartphone / android device?

Yes – from the browser in your phone.  No need for an app. Click here to get started now.